The Indiana Department of Revenue (DOR) team continues to serve fellow Hoosiers by doing everything they can to maintain DOR systems and operations during this unprecedented time.

The team is focused on helping the millions of Hoosiers and hundreds of thousands of Indiana businesses and corporations navigate this unprecedented time. While COVID challenges have required a number of staffing and operational changes, the DOR wants to assure Hoosiers that all essential operations are currently functioning and they are here to help.

How to contact the DOR during walk-in closure

On March 17, the DOR closed all of its in-person services following Governor Eric Holcomb’s social distancing and public health protection guidance.

They have also successfully transitioned to remote work operations for many of its operations, including most customer service functions. This ensures the DOR can continue to serve Hoosiers via phone and emails. The team is here for Hoosier so they encourage everyone to take advantage of its phone, online resources, and email services.

On March 19, DOR announced the extension of certain individual income and corporate income state tax filing and payment deadlines. The DOR also continue to monitor IRS actions to determine if additional actions are required.

The DOR are still processing individual returns with refunds in an average of 11 days for electronically-filed returns and 20 days for paper-filed returns. To date, they have processed over 2 million individual income tax returns.

To keep all Hoosiers up to date, on March 22, they created a comprehensive Coronavirus informational webpage to help guide its customers through all the changes happening at DOR during this time.

All DOR departments have updated its Continuity of Operations Plans to quickly execute system, service and operations modifications as they develop. As this situation continues to evolve, DOR will take the required actions to best serve its customers.

The team’s biggest priority during this time is the safety of its employees and customers. Be sure to follow the Indiana State Department of Health (ISDH) and the Centers for Disease Control (CDC) guidelines. Their websites contain extremely valuable information and guidance.

To be alerted of any additional announcements regarding modifications to normal operations or changes to tax filing and payment deadlines, check out our Coronavirus website and follow DOR’s social media accounts.